Hard rock hacienda riviera maya cracked#

By this time our room smelled horrible from the water leaking down the closet wall overnight so we had to ask them to clean.

Hard rock hacienda riviera maya cracked#

We actually had to insist they take the panel off to check the pipes to clear our name! Once the panel was off they found a cracked pipe, of course. This was ridiculous since we hadn't had a leak until we drained the tub. The next day the guest relations person called to accuse us of flooding the tub and the maintenance guy told us if it wasn't us it had to have been the previous guests. Luckily none of our belongings were ruined! We immediately called maintenance and reported the leaks. When we looked closer, we discovered the closet floor was flooded and the water had come out into the hallway by the door. My youngest was at the front door asking why 'someone poured a lot of water' under it. Afterwards, witin 5 minutes of walking downstairs we noticed that water was leaking through the ceiling in the corner. The rooftop patio looked great and my husband and I decided to take a jacuzzi one night after dinner while the boys relaxed downstairs.

The hotel was helpful in bringing a large cot in so our oldest had a bed to sleep in, but we had to move some furniture out to fit it. The new room design was cool but VERY SMALL. It took forever to transfer rooms because the first room we had was way too small for the 4 of us. ROOMS - We were on the Hacienda side going toward the Heaven side on the 3rd floor in an upgraded room with a rooftop patio and jacuzzi tub. The Hard Rock memorabilia makes it interesting in the lobby, but the rooms, restaurants and pool areas look run down. Overall the resort looks old and needs updating. The Heaven side lagoon looked a little cleaner. The 'beach' at this location is a tiny lagoon filled with seaweed. We stayed on the Hacienda side since the Heaven side is for guests 18 years old and up. LOCATION - Did not care for this 's 1.5 hrs from the Cancun airport and the resort is too large with too many people. I've bullet pointed areas from the trip below: 1. We've always loved our family vacations, and unfortunately, were disappointed in this one.

The Hard Rock memorabilia makes it interesting in the lobby, but the rooms, restaurants and pool areas look run down.Ģ. I've bullet pointed areas from the trip below:ġ.